Frequently Asked Questions
Q - Do You Sell Castles ?
A - No, At Present We Only Hire Castles And These Are Available For All Occasions
Q - We Live Near You, Can We Collect ?
A - No, The Castle Can Only Be Delivered and Setup By Justbouncing Staff
Q - You Have An 0843 Number, What Does It Cost To Call You ?
A - 0843 Numbers Cost Approximatley 5p Per Min From A BT Landline
Q - What Areas Do You Deliver To ?
A - We Deliver Our Castles To All Areas Of Gloucestershire Including Gloucester, Cheltenham, Tewkesbury, Stroud, Forest of Dean and The Cotswolds As Well As Everywhere In Between, Check The DELIVERY ZONE Page To See Which Zone Are In
Q - How Long Does It Take To Setup & Take Down Your Castles ?
A - On Average It Takes Around 20 mins, We Like To Ensure It is Secure & Safe Before Leaving
Q - What Preperation Is Needed Before Delivery ?
A - Castles Must Be Placed On A Reasonably Flat Clean Grass Area, Ensure That you Have Measured Correctly And That You have Room For At Least An Additional 3ft (1m) On Each Side And At The Front Plus 4ft (1.3M) At The Rear, This Space Is Required For The Safety Pegs And Fan. The Area Must Be Clear Of Any Sharp Objects, Animal Excrement, Overhanging Trees Or Anything That May Damage The Equipment, You Should Also Be Sure That There Are No Underground Cables Or Pipes.
Q - How Is The Bouncy Castle Inflated ?
A - We Supply A Powerful Fan As Part Of The Package As Well As A 25metre Extension Lead, This Will Need To Be Plugged Into Power The Fan And Must Remain On During The Hire
Q - What Does It Cost To Power The Fan ?
A - The Fans Are Extremely Efficient And Cost Around 20p - 25p per Hour, This Does Vary Slightly Depending On Your Supplier
Q - Are You Fully Insured ?
A - Yes, We Carry Public Liability Insurance To The Value of £5,000,000
Q - When Can We Hire Your Bouncy Castles ?
A - You Can Hire Our Castles 7 Days A Week 52 Weeks A Year - Subject To Availability
Q - How Long Do We Have The Bouncy Castle For ?
A - We Normally Deliver Our Castles During The Morning, You Then Have Use Of Them Until 6pm, Later Collections Or Overnight Are Available At An Extra Cost, Check With Us When Booking, We Will Work With You To Make Your Party Special
Q - How Do I Know The Dates I Need Are Available ?
A - During The Checkout You Are Asked To Enter The Date And Times Required, Once Booked We Will Check Our Log And Call or Email You To Confirm, If They Are Not Available We Will Offer An Alternative Date Or A Refund In Full
Q - What Types Of Payment Do You Accept ?
A - We Accept Paypal, Credit/Debit Cards (No Fee) And Also Cash On Delivery, The Deposit However Must Be Paid On Booking As Normal, This Secures Your Hire.
Q - I Can't Login, What Is This For Anyway ?
A - The Login Section Is For Existing Customers, Once You Have Hired Your First Castle You Will Create Login Details, This Will Enable You To See Your Order Status and Any Offers That May Apply To Future Hires.
Q - We Have A Voucher Code, How Do We Use This ?
A - During The Checkout Process, There is a Box In Which You Need To Type The Code Into, This Will Redeem Any Discount Due And Deduct From Your Total
Q - Can We Use The Bouncy Castle In The Rain ?
A - Most Of Our Castles Are Fitted With a Cover To Protect Against Showers However We Advise That The Fan Is Switched Off And The Castle Is Not Used During Bad Weather Including Heavy Rain, Snow, Wind Etc
Q - What If The Weather Is Bad ?
A - Call Us Before 8:30am On The Morning Of The Hire, We Will Check The Forecast Local To You And If Deemed To Be Bad We will Refund The Booking As It Would Be Unsafe To Setup And Use.
Q - What If We Wish To Cancel ?
A - If Your Reason For Cancelling Is Due To Bad Weather Then We Will Either Agree A New Date or Refund In Full, For ANY Other Reason There WIll Be A £10 Processing Fee Applied.
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